Announcement

July 06, 2022

[Resolved] Regarding Current Product Decompression Errors For Some Products *Updated 9/1

Thank you for your continued use of DLsite.

We have received reports of errors occurring during file decompression for some products.
As the company uses a CDN service for data distribution, we confirmed with the service, and it was found that a hard drive problem on the CDN's side was the cause of the issue.
Currently, the CDN service is working to resolve this.

If any of your products have errors occur during decompression, please contact us using the inquiry form.
https://cs.dlsite.com/hc/en-us/requests/new?ticket_form_id=360006660513
* Please select the inquiry category [Regarding Product Decompression], and fill in the required details.

We apologize for the inconvenience caused by this issue, and ask for your patience as the problem is resolved.

[Updated 9/1]

As of now, the frequency of the error experienced during file extraction has dropped close to zero, so we are marking this bug as resolved.
We apologize for the time it took for this matter to be fixed.

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