May 17, 2022

[Resolved] Issues Logging into DLsite with Facebook account ※5/23 Addendum

Thank you for your continued support of DLsite.

We have received reports that some users are experiencing difficulty logging into DLsite with a Facebook account or are unable to link a Facebook account to their DLsite account.

We are currently investigating the cause of this issue and looking into a resolution. We ask for your patience until this issue is resolved.

If you set a password for DLsite when linking your Facebook account, please try logging in with the registered email address and password used to link your Facebook account. If you have not set a password yet, please register a password via the password reset form.

We sincerely apologize for any inconvenience you may have experienced.


【5/23 Addendum】

Please be informed that the previously reported issue regarding experiencing difficulty when logging in via Facebook or linking a Facebook account has been resolved.
Please find further details below.

Dates Affected: May 17th, 2022, 16:00 JST (4pm JST) ~ May 22nd, 2022, 22:00 JST (10pm JST)
Cause: There was a condition during the registration process that caused the linking of Facebook accounts to be stopped.
Solution: A description of the registration process and a formal request for cancellation was submitted to Facebook, after which the issue was resolved.

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