May 17, 2022
[Resolved] Issues Logging into DLsite with Facebook account ※5/23 Addendum
Thank you for your continued support of DLsite.
We have received reports that some users are experiencing difficulty logging into DLsite with a Facebook account or are unable to link a Facebook account to their DLsite account.
We are currently investigating the cause of this issue and looking into a resolution. We ask for your patience until this issue is resolved.
If you set a password for DLsite when linking your Facebook account, please try logging in with the registered email address and password used to link your Facebook account. If you have not set a password yet, please register a password via the password reset form.
We sincerely apologize for any inconvenience you may have experienced.
Please be informed that the previously reported issue regarding experiencing difficulty when logging in via Facebook or linking a Facebook account has been resolved.
Please find further details below.
Dates Affected: May 17th, 2022, 16:00 JST (4pm JST) ~ May 22nd, 2022, 22:00 JST (10pm JST)
Cause: There was a condition during the registration process that caused the linking of Facebook accounts to be stopped.
Solution: A description of the registration process and a formal request for cancellation was submitted to Facebook, after which the issue was resolved.