Thank you for your continued patronage of DLsite.

We would like to inform you about the planned availability of our support teams during the New Year's holiday period. (* Please note that businesses in Japan will generally be closed or have limited operations during the December 28th ~ January 3rd holiday period.)

■ Regarding New Releases

New works will continue to be released on January 1st, 2nd, and 3rd, 2026.
However, on these dates, the website will only be updated at 12:00 AM midnight (JST), and thus product releases at 4:00 PM (JST) will not be possible.

■ Regarding User Support Inquiries

User support inquiries will continue to be replied to until the evening of December 31st, 2025 (JST).
Any user support inquiries received after which will be responded to in the order received upon recommencement of user support on January 4th, 2026, 10:00 AM (JST). 

Please be aware, however, that user support inquiries received during the holiday period which are difficult to reply to or require further confirmation due to special circumstances may need to wait until after January 5th, 2026, 10:00 AM (JST) to receive a comprehensive reply.

■ Regarding Circle Support Inquiries

English language circle support inquiries received after December 27th, 2025, 6:00 PM (JST) will be responded to in the order received from January 5th, 2026, 10:00 AM (JST).

■ Regarding Translators Unite Inquiries / Submissions

Translators Unite support inquiries received after December 27th, 2025, 6:00 PM (JST) will be responded to in the order received from January 5th, 2026, 10:00 AM (JST).

The screening of Translators Unite submissions will not take place during the holiday period.
Reviewing of translation submissions will cease on December 27th, 2025, 6:00 PM (JST) and recommence from January 5th, 2026, 10:00 AM (JST).

*We expect there to be significant delays during January for the processing of English language Translators Unite submissions and apologize in advance for any inconvenience these delays may cause.

We thank you in advance for your understanding and for your continued support.