May 11, 2022

[Resolved] Notification Regarding DLsite Play Internal Program Update. 5/27 Addendum

Thank you for your continued support of DLsite.

This notification is regarding an internal program update for DLsite Play.

Time: May 12th, 2022, 11:00 AM (JST)
Purpose: An internal program update. *No new features will be added.
Effect: No usage issues are anticipated during the update. 

If you are unable to view a product, please see the following help page below, clear your cache, or try resetting DLsite Play settings to defaults.

If the above steps do not resolve the issue, please contact us via the "Contact us" button at the bottom of the help page. 
We are also currently investigating an issue where offline-cached products cannot be viewed on iOS 15.4 and higher. Due to a bug with the way iOS handles browser cache data, a fix for this issue is not anticipated in the immediate future. As such, we will be temporarily hiding the offline caching feature on iOS 15.4 and higher.

Thank you for your understanding.

[5/13 Addendum]

Following the update to DLsite Play, an error has been found in which works become unviewable in certain conditions. 

We ask for your patience as we work to fix this issue as quickly as possible.

It has been found that updating or changing browsers can sometimes fix this error, 
so we recommend any affected users to attempt those steps in the meantime.

We apologize for the inconvenience.

[5/27 Addendum]

Please be informed that we have looked into the reported issues experienced in certain environments when viewing products with DLsite Play following the recent internal update.  
We sincerely apologize for the time it has taken to complete the investigation and any inconvenience you may have experienced.

We have also investigated the previously reported issue regarding the inability to view offline-cached products on browsers running iOS 15.4 and higher. Please be informed that the offline cache is now available on iOS 15.5 browsers.
You may want to upgrade your browser if you are using iOS 15.4.

Please note that we have also confirmed that DLsite Play experiences issue when viewed in Firefox's private (secret / incognito) mode. However, as it is difficult to address this issue, we ask that you please try viewing in the standard mode, or consider using another recommended browser such as Google Chrome. 

Thank you for your continued support of DLsite.

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