Thank you for your continued support of DLsite.

On Wednesday, June 11th (JST), the latest Windows updates became available.
We have confirmed that, by installing such updates ("KB5060842" or "KB5058499"), the products which were experiencing authentication troubles are no longer affected.

If you are still experiencing authentication troubles, please install the latest Windows updates.

Note: The Windows updates mentioned above may not yet be available for "Windows on ARM" (WoA).
If so, we expect that they will eventually become available, so advise patience in the interim.

In the cases below, please contact us via the [ DLsiteUser Helpdesk ].

- The Windows update mentioned above is not available.
- I installed the Windows update, but am still having trouble authenticating.

We apologize for any inconvenience this issue may have caused and thank you in advance for your patience and understanding.

We hope that you continue to enjoy shopping with us!